Privacy Policy

1. Information We Collect

Account Information: full name, phone number (verified via OTP), city and service area, email address (optional), profile photo (optional).

For Service Providers (additional): CNIC number and scanned images, a selfie for identity verification, service categories and working areas, years of experience and bio, and any skill certificates uploaded.

Usage Information: service requests you post, providers you contact or are contacted by, booking history and status, and reviews/ratings you submit.

Location Information: your city and general area (required for service matching), and precise location only when you use a "current location" feature, with your permission.

Payment-Related Information (Providers): bank transfer / JazzCash / EasyPaisa transaction screenshots for wallet top-up verification. We do not store full payment card details.

Communication Data: in-app chat messages between customers and providers, and support messages sent to our team.

2. How We Use Your Information

• Verify your identity and approve your account
• Match customers with nearby service providers
• Enable in-app communication between customers and providers
• Process wallet top-ups and lead-unlock credits
• Send service notifications and app updates via push notification
• Investigate complaints and resolve disputes
• Improve the app experience and platform safety
• Comply with Pakistani law and legal requirements

3. How We Share Your Information

We do not sell your personal information to third parties. We share data only in these cases:

• With providers (limited): once a provider unlocks your lead, they receive your name, phone number, and address. Before that, only your service type, general area, and budget are visible.
• With customers (limited): a provider's profile (name, photo, Trust Score, ratings) becomes visible to a customer once they contact them.
• With Firebase (Google): our infrastructure runs on Google Firebase, governed by Google's own data processing terms.
• With law enforcement: if required by Pakistani law, court order, or to investigate fraud or illegal activity.
• With our admin team: for reviewing KYC documents, complaints, and disputed cases.

4. Data Storage & Security

Data is stored on Google Firebase with encryption in transit and at rest. CNIC images and selfies are stored with restricted access. Sign-in is password-based, handled by Google Firebase Authentication — we never store or see your raw password ourselves. Your phone number is additionally verified via OTP to confirm it's really yours and to help recover your account if you're ever locked out.

5. Your Rights

• Access the personal data we hold about you
• Correct inaccurate information in your profile
• Delete your account and associated data (request via support)
• Withdraw location-access consent at any time via your phone settings
• Request a copy of your data

To exercise any of these rights, contact us at 792tanveer@gmail.com.

6. Children's Privacy

Zaroorat is not intended for anyone under 18. We do not knowingly collect personal information from minors, and will delete any such account immediately if discovered.

7. Third-Party Services

• Google Firebase — authentication, database, file storage, push notifications
• Google Maps API — location search and display
• Google Analytics for Firebase — anonymized app usage analytics

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last Updated" date above, and notify users via push notification for significant changes.

9. Contact Us

For privacy-related questions or requests: email 792tanveer@gmail.com or call/WhatsApp +92 311 1508280. TakTechSolutions, Pakistan.