Refund & Cancellation Policy

1. Customer Cancellations

Posting a service request is always free. You can cancel it free of charge any time before your assigned ustad starts heading to your location — no fee, no questions asked.

Once your ustad is on the way, self-cancellation is no longer available in the app, since real cost (travel time and fuel) is already committed at that point. If you need to cancel after that, contact our support team with your booking details — a visit charge (shown in-app at booking time, and again on your booking screen) may apply once your ustad has arrived.

2. Provider Wallet Credits

Lead-unlock credits are purchased in advance and are non-refundable once used to unlock a customer's contact details — the fee reflects the unlock itself, not the outcome of the job. Unused wallet balance may be refunded if you close your provider account in good standing; contact 792tanveer@gmail.com to request this.

3. Service Payments Between Customers and Providers

Payment for the actual work performed happens directly between the customer and the provider (cash, bank transfer, JazzCash, or EasyPaisa) — Zaroorat does not process or hold this payment, so we cannot issue a refund on it directly. If a job goes wrong, file a complaint in-app; our team mediates disputes and can take action against a provider's account, but a monetary refund of a direct cash/bank-transfer payment is between you and the provider.

4. Fee Changes

Zaroorat reserves the right to adjust lead-unlock fees or wallet-related pricing with at least 7 days' notice to providers.

5. Questions About a Specific Charge

If you believe you were charged in error, contact us at 792tanveer@gmail.com or call/WhatsApp +92 311 1508280 with your account phone number and the transaction details — customer complaints and provider account issues are both reviewed within 4 hours.