Terms & Conditions

1. Who We Are

Zaroorat is a marketplace platform that connects customers who need home services with independent service providers in Pakistan. We are not a service company — we do not employ the providers on our platform.

2. Eligibility

• Be at least 18 years of age
• Have a valid Pakistani phone number
• Providers must possess a valid CNIC
• Agree to these Terms and our Privacy Policy

3. Customer Terms

Posting Requests: customers may post service requests for free, and agree to post only genuine needs, provide accurate location/contact info, and be responsive when providers reach out.

Selecting Providers: we provide Trust Score, ratings, and reviews to help you choose — but we do not guarantee service quality, and final selection is your responsibility.

Payments: service payments happen directly between you and the provider. Zaroorat is not involved in these transactions, though we assist in mediation where possible.

Cancellations: you may cancel a request free of charge any time before your assigned ustad starts heading to your location. Once they're on the way, self-cancellation is no longer available in-app and a visit charge may apply once they arrive — see our Refund & Cancellation Policy for details.

4. Provider Terms

Registration & KYC: providers must submit truthful identity documents. Submitting fake or altered identity documents is a criminal offence and results in a permanent ban.

Wallet & Lead Credits: wallet top-ups are purchased in advance and verified by our team; credits used to unlock leads are non-refundable, but unused balance may be refunded on valid account closure.

Conduct: providers agree to treat customers with respect, charge only what was agreed beforehand, complete accepted jobs, and never attempt to move a customer relationship off-platform to bypass fees.

Prohibited Actions: fake/altered CNIC, asking customers to pay off-platform after an introduction through Zaroorat, harassment or abuse, multiple accounts to bypass restrictions, and fake reviews — all result in immediate suspension or permanent ban.

5. Platform Rules (Both Parties)

Initial contact must go through the Zaroorat app. Reviews may only be submitted by users who completed a booking through the platform. Zaroorat may remove any review that violates these rules, and reviews all complaints filed by either side — our decision on complaint outcomes is final.

6. Zaroorat's Role & Liability

We are a marketplace connecting customers and providers — we do not provide the services ourselves, and are not responsible for the quality or outcome of any service, or for disputes between customers and providers over payment. We verify providers through CNIC checks and manual review, but cannot guarantee every provider's conduct; we act on all reported violations as quickly as possible. To the maximum extent permitted by Pakistani law, our liability is limited to the value of lead credits paid in the transaction in question.

7. Account Suspension & Termination

We may suspend or terminate any account that violates these Terms, engages in fraudulent activity, poses a safety risk, has multiple upheld serious complaints, or provides false identity documents. Users may appeal a suspension by contacting 792tanveer@gmail.com within 7 days.

8. Intellectual Property

All content on the Zaroorat apps and website — including the name, logo, design, and text — is the property of TakTechSolutions. You may not copy, reproduce, or use our branding without written permission.

9. Governing Law

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be resolved under Pakistani jurisdiction.

10. Changes to These Terms

We may update these Terms at any time. Continued use of the platform after a change constitutes acceptance of the new Terms. We'll notify users of significant changes via push notification.

11. Contact Us

Questions about these Terms: email 792tanveer@gmail.com or call/WhatsApp +92 311 1508280. TakTechSolutions, Pakistan.